Shipping Policy

Last updated: September 9, 2026

The following information explains delivery for purchases made through Sermilo.

Options for your destination

The products in your order and the delivery address determine which shipping destinations and methods are available. Enter your address at checkout to see the offered options. Applicable delivery charges and taxes are shown in the final summary before payment.

Order preparation and tracking

Preparation starts after payment confirmation. Processing can differ according to the item and fulfillment location. When tracking becomes available, we send shipping information to the email entered with the order. A newly created tracking number may not show movement until the carrier completes its first scan.

Allow for delivery estimates

Any arrival date provided is an estimate, not a guaranteed appointment. Holidays, customs, weather and carrier operations can affect timing. An order with several items may arrive in separate shipments.

Planning for furniture and lighting

Check the dimensions, selected model and relevant power requirements before ordering. Measure access to the room for larger items. Assembly, installation and delivery into a particular room are included only when explicitly offered in the listing or checkout.

Address corrections and delivery issues

Review the delivery address before paying. If you need a correction or an order is missing, damaged or incomplete, email Support@sermilo.com promptly and include the order number. Keep the packaging and provide photographs when reporting damage or missing components so we can review the details.

Orders crossing borders

If international delivery is offered, duties and import charges at the destination may be payable by the recipient unless the checkout states that they are included.