Return Policy

Last updated: September 9, 2026

To begin a return request, contact Support@sermilo.com within 30 calendar days of delivery. Please speak with us before arranging the return shipment.

When you have changed your mind

The item should be unused and uninstalled, in its original packaging, with all supplied components and accessories. Proof of purchase is required. Check the contents before use or assembly and keep the packaging while you inspect the order. Used, altered or incomplete items may not qualify for a change-of-mind return.

How to arrange a return

Email the order number, the item you wish to return and the reason. We will review the request and provide the return destination and instructions. The address on the original delivery parcel is not automatically an approved return address.

Costs of sending items back

Return transport for a change-of-mind return is paid by the customer, including any required oversized-item freight. Original delivery charges are generally nonrefundable unless the law requires otherwise. If we confirm an incorrect, faulty or transit-damaged item, we will arrange a suitable remedy and explain the shipping arrangements.

Receiving your refund

After inspecting the returned goods, we email the outcome. Approved refunds are made to the original payment method. The bank or payment provider may take extra time to display the credit. Contact us if you would like help checking its progress.

Damage, faults and missing parts

Let us know promptly, with your order number and clear photographs, if a product arrives damaged, defective or incomplete. These conditions do not limit statutory rights relating to faulty or misdescribed goods.